FAQ  > Recovery phone & email

Some apps don't support uploading photos. If you encounter this issue while resetting your recovery phone, try the following:

  • On your computer:

    Open the webpage in your browser.

  • On your phone:

    Open the webpage in the system browser or in the latest version of Chrome. Make sure your browser is allowed to access storage and files on your device.

Visit the following webpage: https://account.xiaomi.com/pass/retrieve/applyManualRetrieve.